It's our broadband service with download speeds starting at 10Mbps all the way up to 300Mbps for the home.
There are many variables that could impact your speed when connected to the internet through a wireless network. These include the distance from the modem, the type of construction of your home (i.e. solid walls versus sheetrock) and any other electrical or wireless devices that may cause interference.
For optimal performance, place the wireless modem in:
- A central location in your home.
- As high up as possible such as a shelf or within line of sight of your devices.
- Avoid areas that may cause interference such as other electrical appliances or wireless devices (cell phones, cordless phones etc).
- Avoid installing in an enclosed area such as closets.
Maybe. If you have an existing internet plan from us, you may already have a modem that can handle the Superfast Broadband speeds. However, some older modems may not be able to handle the new speeds and will need to be replaced, which we’ll do free of charge. We’ll discuss this with you when we call to arrange the installation.
Yes, you'll need to make sure that someone can let our technician into your home so they can set up your equipment.
We will install your new Broadband service within our service promise timeline, see details here . Prior to installation we will contact you to arrange a date convenient to you.
Installing the actual service can take up to 3-4 hours. Note: your broadband and phone won't work for a short while, whilst the technician is connecting your service.
Your main telephone socket will be fitted with a new faceplate. This has 2 separate sockets - one for phone (bottom socket) and one for broadband (top socket).
A new modem (if needed) will be plugged directly into your master socket. You'll then just need to plug your new modem into this with one of the included yellow Ethernet cables. The engineer will be able to answer any questions you have. If you experience any issues or have questions with your new service, contact our customer service number 811 which is available 24/7.
Your existing telephone and computer equipment will not need to be replaced.
Note: Free installation includes installation to the first telephone point in your home. If you require the service extended to additional locations/points within your home, you may have your own electrician complete the work or a technician can do so at an hourly rate of $125 Monday through Saturday and $150 on Sundays
Flow Superfast Broadband speeds can go up to 300Mbps for homes depending on where you live.
You’ll see a boost for general browsing but there are some online activities where you’ll really see a difference. Here are just a few:
The whole family being online at the same time.
For families, or people in shared homes, it’s often frustrating. Your internet gets slower if lots of people are using it all at the same time. But with Superfast Broadband that's less of an issue. Your connection will still get slower, but because it's so much faster to start with, you’re unlikely to notice it.
Watching films and TV in high-definition
Renting or buying films over the internet is becoming more and more popular - partly because of how quick Superfast Broadband makes it. With 300Mbps Superfast Broadband, for example, you could download a DVD-quality movie in less than a couple of minutes.
If you're a serious gamer, you need fast broadband. It can help performance of multiplayer games - ensuring you don't miss the crucial moment in a match on FIFA or a once-in-a-lifetime headshot in Call of Duty. But more importantly, it will let you download the games themselves, extra content and updates and patches very quickly, so you spend more time playing and less time waiting to play.
Phone calls are great, but sometimes you want to see the person you're speaking to, especially if you rarely get to see them in the flesh. Online video calls and conferences can be data-intensive, and the faster your connection the smoother your experience will be.
You will get the most accurate results when you are connected to the internet via a direct cable from your computer to your cable modem. Connections which depend on wireless may vary and don’t always provide accurate results. The best way to test your service is to connect to the internet directly with a cable connected between your computer and the Internet modem. Make sure you disconnect all other devices that are using the Internet for best results.