Discoverflow | Cayman | ky1131241702| FAQ | my-cloud

You sign up for a base plan of your choice which includes an allocation of local minutes to call any network, anywhere local texts, local mobile data and our base roaming plan that includes a separate allowance while roaming in the USA, UK, Canada and Bahamas. You then have the option to tailor your plan to include additional minutes, texts and data dependent on your own requirements.

Early termination fees will apply if you decide to cancel your 12 or 24 month base contract before the expiry date.

The ‘Flow Value Plan’ can be purchased on a 12 or 24 month contract.

Yes, if you already have a phone you can still sign up to Flows Value Plans at any time. Please ask in store for the latest offers available.

When you sign up to a 12 or 24 month contract you may be eligible to get a discount on a phone at the point of purchase (select phones available). Check with the agent in store.

A MyRoaming Base plan is included in the new postpaid mobile value plans which covers an allocation of minutes, text and data while roaming in the USA, Canada, UK and Bahamas.

To check the allowances click here.

Note that minutes, texts and data included for use while in the Cayman Islands are not available while roaming.

Customers are encouraged to sign up for a voice bolt-on as they more attractive effective rates. Click here for current out of plan rates.

When you use up your allowances of calls, texts or data you will be billed at the published out of bundle rates until the start of the new bill month at which point all your balances will be refreshed. Please click here to see out of bundle rates

In plan minutes are billed on per second basis while out of plan minutes are billed on a per minute basis.

Toll free calls are not covered by the plan minutes.

The international voice bolt-on can be used to call all international destinations with the exception of the following: Antarctica, Ascension, Cook Islands, Cuba, Cuba-Guantanamo, Falkland Islands (Malvinas), Solomon Islands, Guinea Bissau, Norfolk Islands, Saint Helena, Sao Tome and Principe, Syrian Arab Republic, Vanuatu (Republic Of), as well as, Inmarsat - C, Inmarsat- GAN, Inmarsat- A ATLW, Inmarsat INAC SKY, Inmarsat- Unified BHSD, Inmarsat, Satellite - Thuraya, Satellite Iridium 8816, Inmarsat- B GAN HSD, Inmarsat- A ATLE, Satellite Iridium, Inmarsat INAC SKY, Inmarsat- A PAC, Satellite- GMSS, Iridium LLC, Inmarsat- B- Land, Inmarsat- M4 HSD, Inmarsat - A- IND, Inmarsat- Unified Aero.

Toll free calls are not covered by the plan minutes.

Yes, customers will need to pass the standard credit check to take out a ‘Flow Value Plan’.


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