Discoverflow | Cayman | ky713422564| FAQ | my-cloud

No the MyRoaming Plans are available on all mobile handsets. Customers wanting to use data will require a data enabled handset.

Customers dialing 10-10-335 can call anywhere in the world and obtain a 33% discount on the value of the call above $5.00. With 10-10-269, customers can make calls only to Flow Caribbean landlines and pay no more than $10 for the call.

DescriptionActivation Code
USSD Main Menu
Balance Check
Whats My Number
Please Call Me (9 Digit Number)*126*"Recipients Phone Number"#
DescriptionActivation Code
My Prepaid Blackberry 
My Prepaid Blackberry Status Inquiry
My Prepaid Blackberry - Extends current or renew deactivated plan by 7 days
My Prepaid Blackberry - Extends current or renew deactivated plan by 30 days
DescriptionActivation Code
My Prepaid Data 
My Prepaid Data Balance Check
My Prepaid Data plans - Purchase 20MB 1 day plan
My Prepaid Data plans - Purchase 500MB 1 day plan
My Prepaid Data plans - Purchase 100MB 7 day plan
My Prepaid Data plans - Purchase 250MB 7 day plan
My Prepaid Data plans - Purchase 500MB 14 day plan
My Prepaid Data plans - Purchase 1GB 30 day plan
My Prepaid Data plans - Purchase 2GB 30 day plan
My Prepaid Data plans - Purchase 4GB 30 day plan
My Prepaid Data plans - Purchase 8GB 30 day plan
DescriptionActivation Code
My International Bundle Plans 
LIME's 875 Plan - to Philippines, Colombia, India, Dominican Republic, Honduras and Nicaragua
LIME's 876 Plan - Calls to Jamaica
LIME's 876 Plan - Worldwide plan
  
DescriptionActivation Code
My iPhone5 Plan*129# (Select IPhone Plan)

REPAIR TERMS AND CONDITION

- FMIP (Find My I phone) bit needs to be removed in order to initiate the repair process unless you will be charged $75.00 if found to have this locator still on.

- A $75 fee applies to inspecting Apple devices, if it is determined the fault is not covered under warranty. This is not the cost of repair.

- Flow is not responsible for the unauthorised use of your personal data or loss of any user data or settings in a device sent in for assessment or repair. We recommend you back up all data prior to sending the device for repair and wipe the device of personal information or reset the device.

- Please do not send any accessories, your memory card and SIM with your device.

- Liquid or impact damaged phones are not covered by warranty.

- You must come for your device within 60 days of being notified to do so. After 60 days the device will be disposed of.

 

As our business continues to evolve, we are making updates to our sports TV line up.

Chelsea TV will no longer be available worldwide as of June 30. As a result, we will remove it from our channel lineup. In addition, our partnership agreement with ManU TV will come to an end on June 30th and will also be removed from our line-up.

Our customers will still have access to their other favorite channels including Flow Sports, NBC Sports Network and ESPN.

We also want to take a moment to highlight the many enhancements we have made recently:

  • Addition of the UEFA Champions League and Europa League on Flow Sports. More LIVE matches than existed before
  • Multiple Concacaf tournaments including the Scotiabank Champions League, Concacaf League and confederation competitions on Flow Sports
  • Enhanced coverage of IAAF Diamond League on Extra channel and the Flow Sports App. 2019 Netball World Cup

For more information please contact our contact center - 1-800-804-2994. To add a sports package contact - 1-800-534-7253.

Dear Valued Flow Customers

At Flow, we are constantly reviewing the way we do business. Our goal is to offer the best network, service and value to all of our customers.

As part of this ongoing process, we have made the difficult decision to close our West Bay, Heritage Square store on 10 August 2019. We apologize for any inconvenience this may cause you.

As a result, we will have more staff to serve you in our other locations; Galleria Plaza, Anderson Square, Countryside Shopping Centre and One Technology Square. Service is also available to you online at discoverflow.ky and via the MyFlow App. The TopUp kiosk will remain at Heritage Square to continue to serve our pre-paid customers.

We thank you for being our loyal customers and look forward to serving you at our other locations soon.

TravelPass is a new mobile data plan that allows customers to purchase 500MB of data that can be used in 47 countries around the world, for a 7-day validity period. Travel abroad while paying the cheapest data rates enables subscribers to stay connected with their world.

Customers who have sufficient balance can purchase a TravelPass using one of the following ways –

  • Dialing *134# from a prepaid Flow SIM will present the subscriber with a menu of plan choices and response commands to complete the subscription process. Customers need to dial *134*6# to subscribe to the TravelPass 500 MB data plan, or choose option #4 from the *134# menu.
  • Dialing *129# from a prepaid Flow SIM will present the subscriber with the general menu. Customers will choose “PLANS”, then “ROAMING”, then “TravelPass”, and then can select the plan.
  • Using the MyFlow smart app from a Flow prepaid sim, customers can find TravelPass plans under “PLANS”, then “ROAMING”.
  • Purchasing from the online portal at www.topupflow.com.

500 MB – dedicated bundle for exclusive use in select markets (47) (see list below), consisting of 500 MB of mobile data only; available for 7 days from date of subscription.

Once you have used the TravelPass data allowance, they will receive notifications alerting them to the end of bundle, and then further charging will be charged at the normal data roaming rates from the customer’s core balance.

TravelPass mobile data bundles can be used in the following 47 countries, see list below

Anguilla

Turks

Guyana

Czech Republic

Antigua

Bahamas

Martinique

Germany

Barbados

Panama

St. Barthelemy

Ghana

British Virgin Islands

Trinidad

USA

Ireland

Cayman Islands

Curacao

Puerto Rico

Italy

Dominica

Bonaire

US Virgin Islands

Malta

Grenada

St. Martin (French)

UK

Netherlands

Jamaica

St. Maarten (Dutch)

Albania

New Zealand

Montserrat

Saba

Australia

Romania

St Kitts

St. Eustatius (Statia)

Belize

Spain

St Lucia

French Guiana

Canada

Turkey

St Vincent

Guadeloupe

Costa Rica

 

C&W has a wide portfolio of commercial interests, we continue to evaluate our product offers and take strategic decisions that we feel are in the best interest of our customers and the company.

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