Discoverflow | Cayman |

Updated Monday, 30 March

Dear Valued Customers and Partners,

The below serves as a further update in relation to COVID-19.

The guidelines by the Center of Disease Control and Prevention recommend social distancing. We have taken measures to ensure the safety and health of our employees, customers and community. Please see below for changes in store hours and other methods of contacting us from your home.

Store and Customer Care Hours

All retail stores and our main office are currently closed to customers, following the guidance given by the Cayman Government in response to COVID-19.

Our virtual store is now up and running. Please WhatsApp your local Retail Flow Team on 925.3569 or email us at cay-flowhelp@cwc.com and we will serve you in the comfort of your home.

Bill Payment and Top Up

While our retail stores remain closed during the curfew that is in effect, we recommend the alternative payment and top up methods:

  1. Make payments to your bill and top up your prepaid accounts via our website by visiting discoverflow.ky
  2. Make payments to your bill and top up your prepaid accounts via our mobile app.

    Please click here to download on Apple App Store Please click here to download on Google Play

  3. You can pay your bill via your bank’s online payment portal available on Butterfield, CNB, RBC, Scotia, FCIB and Fidelity.
    **Please remember to quote your 12-digit account number
  4. Cheque drop off locations are now available at our Anderson Square and Galleria retail stores as well as our Customer Care Office at One Technology Square.
  5. You can reach us by phone using 1-800-804-2994 to pay bills.

Business customers are recommended to use online banking as a preferred method to cheques during the curfew period or to call our business payments hotline 940-3800.

Keeping Cayman Connected-Speed Upgrade

We are committed to keeping Cayman connected and assisting our customers while safety measures are being taken for Covid-19. We understand that many students and professionals are conducting work from home and are relying on their internet connectivity.

If you need a speed upgrade, we ask that you please contact us by sending a message to our team via Whatsapp 925.3569 or email our local Customer Care Team at cay-flowhelp@cwc.com..

Technician Visits

As part of our commitment to keep Cayman connected, our technicians are still on the road servicing customers. During the curfew period this is limited to essential services only. They have been provided with the proper sanitary products and their health is at the forefront of our efforts.

We ask that if you are experiencing symptoms of Covid-19 or have been exposed, or there is any other reason our teams safety would be in jeopardy; please let our team know in advance so we are able to look into alternative measures to provide service to you.

Stay Connected on CIGTV FLOW channel 106 to The Premier’s Daily Press Conference

Tune in daily between 2-4pm from your Flow TV to view The Premier’s daily press conference that provide live updates on Covid-19 here in The Cayman Islands.

As our business continues to evolve, we are making updates to our sports TV line up.

Chelsea TV will no longer be available worldwide as of June 30. As a result, we will remove it from our channel lineup. In addition, our partnership agreement with ManU TV will come to an end on June 30th and will also be removed from our line-up.

Our customers will still have access to their other favorite channels including Flow Sports, NBC Sports Network and ESPN.

We also want to take a moment to highlight the many enhancements we have made recently:

  • Addition of the UEFA Champions League and Europa League on Flow Sports. More LIVE matches than existed before
  • Multiple Concacaf tournaments including the Scotiabank Champions League, Concacaf League and confederation competitions on Flow Sports
  • Enhanced coverage of IAAF Diamond League on Extra channel and the Flow Sports App. 2019 Netball World Cup

For more information please contact our contact center - 1-800-804-2994. To add a sports package contact - 1-800-534-7253.

Dear Valued Flow Customers

At Flow, we are constantly reviewing the way we do business. Our goal is to offer the best network, service and value to all of our customers.

As part of this ongoing process, we have made the difficult decision to close our West Bay, Heritage Square store on 10 August 2019. We apologize for any inconvenience this may cause you.

As a result, we will have more staff to serve you in our other locations; Galleria Plaza, Anderson Square, Countryside Shopping Centre and One Technology Square. Service is also available to you online at discoverflow.ky and via the MyFlow App. The TopUp kiosk will remain at Heritage Square to continue to serve our pre-paid customers.

We thank you for being our loyal customers and look forward to serving you at our other locations soon.

C&W has a wide portfolio of commercial interests, we continue to evaluate our product offers and take strategic decisions that we feel are in the best interest of our customers and the company.

The E! Entertainment LA channel will be removed from our TV line up.

The channel will be removed by 11:59 pm on October 31st, 2019

No, you will not see a reduction in your bill. Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.

Customers will receive an email communication on the channel change. Additionally, a channel slide will be placed on the channel being removed to advise customers that the channel is no longer available on our network.

No. We will however, continue to source great content that will be of interest to our customers.

Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.

We value our relationship with you and will continue to negotiate with the various content providers in order to broadcast your favourite content. We are also in the process of sourcing other content that you will enjoy.