Once the plan is added you will have immediate access to your allowances. You will receive a text message to tell you that you have now activated your MyRoaming Plan.

Please use a data manager app to keep track of your usage while you are using your phone when off island (roaming). Many smartphones have a built in usage counter to keep track of how many minutes, texts and data you are consuming. If your smartphone has this capability please re-set the statistics once you start roaming to ensure you are keeping track of your current usage. Please note that apps and trackers are estimates and may not represent exact usage. Any minutes, texts or data used outside of the plan will be charged at regular roaming rates, check our roaming page for details on these rates.

Bolt-ons can be added or removed at any time during the month. If a customer removes the plan mid-month they will still be charged the full plan cost.

All in and out of bundle minutes will be charged on a per minute basis.

Customers who use up their allowances of calls, texts or data will be billed at the published out of bundle rates. These rates are reduced compared to the standard rates.

Existing postpaid customers may visit any Flow Retail Outlet and sign up for these plans or they can call the contact Centre to request the new plan.

The MyRoaming plans are available on a 1 month contract.

No the MyRoaming Plans are available on all mobile handsets. Customers wanting to use data will require a data enabled handset.

Got any additional questions? We are happy to help!

Call us

Call 1‑800‑804‑2994 if you're a Flow customer, or to join Flow call 1‑800‑534‑7253.