Discoverflow | Cayman | ky2140456390| FAQ | home_phone

Yes. Customers will be charged a nominal flat fee for every loan:

 

Loan Amount(KYD) Fee Amount(KYD)
5 1.00
10 1.00
15 1.50
20 1.50
25 1.50

*Updated Thursday April 23,

Dear Valued Customers and Partners,

The below serves as a further update in relation to COVID-19.

Store and Customer Care Hours

All retail stores and our main office are currently closed to customers, following the guidance given by the Cayman Government in response to COVID-19.

Our virtual store is now up and running. Please WhatsApp your local Retail Flow Team on 925.3569 or email us at cay-flowhelp@cwc.com and we will serve you in the comfort of your home.

Bill Payment and Top Up

While our retail stores remain closed during the curfew that is in effect, we recommend the alternative payment and top up methods:

  1. Make payments to your bill and top up your prepaid accounts via our website by visiting discoverflow.ky

  2. Make payments to your bill and top up your prepaid accounts via the My FLOW App.

    Please click here to download on Apple App Store Please click here to download on Google Play

  3. You can pay your bill via your bank’s online payment portal available on Butterfield, CNB, RBC, Scotia, FCIB and Fidelity.
    **Please remember to quote your 12-digit account number.

    Business customers are recommended to use online banking as a preferred method to cheques during the curfew period.

  4. Cheque drop off locations are now available at our Anderson Square and Galleria retail stores as well as our Customer Care Office at One Technology Square.

  5. Alternatively, you can reach us by phone using 1-800-804-2994 to pay bills.

  6. Top up can be recharged at our kiosks located at local grocery stores and gas stations.

  7. Share credit with friends and family!

    1. Text *128*XXXXXXX*$# and press send

      1. X represents the recipient's number
      2. $ represents the amount being sent

Receiving your Monthly Bills

We have moved to e-billing!

Due to the closure of the postal service in response to COVID-19, printed bills will no longer be available.

All customers will now receive their monthly bills electronically.
We encourage everyone to take the time to update their email address on your profile via the MyFlow App, discoverflow.ky or by contacting our Customer Care Team at cay-flowhelp@cwc.com or 345-747-5050.

Keeping Cayman Connected-Speed Upgrade

We are committed to keeping Cayman connected and assisting our customers while safety measures are being taken for Covid-19. We understand that many students and professionals are conducting work from home and are relying on their internet connectivity.

We are offering customers FREE speed upgrades. If you need a speed upgrade, we ask that you please contact us by sending a message to our team via Whatsapp 925.3569 or email our local Customer Care Team at cay-flowhelp@cwc.com..

Technician Visits

As part of our commitment to keep Cayman connected, our technicians are still on the road servicing customers. During the curfew period this is limited to essential services only. They have been provided with the proper sanitary products and their health is at the forefront of our efforts.

We ask that if you are experiencing symptoms of Covid-19 or have been exposed, or there is any other reason our teams safety would be in jeopardy; please let our team know in advance so we are able to look into alternative measures to provide service to you.

Stay Connected on CIGTV FLOW channel 106 to The Premier’s Daily Press Conference

Tune in daily between 2-4pm from your Flow TV to view The Premier’s daily press conference that provide live updates on Covid-19 here in The Cayman Islands.

Our customer care representatives (Contact Centre) are always willing to assist or visit any retail store. Please feel free to contact us by dialing 100 from a FLOW mobile or landline phone or [Phone Number]

Flow is seeking to bring even more entertainment value to its customers. We will ensure the market is fully aware of any changes or special offers. We will certainly keep customers informed of changes.

Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.

We value our relationship with you and will continue to negotiate with the various content providers in order to broadcast your favourite content. We are also in the process of sourcing other content that you will enjoy.

No. We will however, continue to source great content that will be of interest to our customers.

Customers will receive an email communication on the channel change. Additionally, a channel slide will be placed on the channel being removed to advise customers that the channel is no longer available on our network.

No, you will not see a reduction in your bill. Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.

The channel will be removed by 11:59 pm on October 31, 2019

FLOW Lend is a service that allows Flow prepaid subscribers to access credit advance (loan) for their account. Flow Lend loans can be used for voice calls, data/Internet and sending SMS.

Yes, all FLOW prepaid subscribers can request a loan through the USSD menu by dialing *536# or using Flow App. Only when there is an outstanding loan subscriber can't request a new loan.

Yes, a FLOW prepaid subscriber receives a FLOW Lend request while roaming and apply for a loan.

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