Both the BlackBerry Passport and MyRoaming Plans can coexist together. However, the BlackBerry Passport Plan will be used first.

No. Receiving a Text message is free.

The bundles apply to FLOW customers roaming in mainland Canada, the continental United States, Puerto Rico and the United States Virgin Islands (USVI). MyRoaming covers roaming calls made while in mainland Canada, the continental United States, Puerto Rico and the United States Virgin Islands (USVI) and where the recipient is located in mainland Canada, the continental United States, Puerto Rico and the United States Virgin Islands (USVI).

Your initial allowance of 30 Mins includes calls to local USA, Canada, U.K. and Bahamas numbers while in those countries, the 30 Text Messages (SMS) are classed as anywhere Text and can be used to send messages to any Mobile operator at no additional charge. The 30MB data is for use while in the USA, Canada, U.K. and Bahamas.

The base plan is the minimum requirement that customers have to purchase to receive the allowance and reduced rates. The plan has an allowance of minutes, texts and data.

We have devised a plan for Postpaid customers that provides substantial discounts while you are roaming within the USA, Canada, UK and Bahamas. The base plan costs $19.95 for 1 Month and includes an allowance of 30 minutes, 30 texts and 30MB of data and also allows you to add a roaming data bolt-on. The new plan provides discounts while roaming in mainland Canada, the continental United States, Puerto Rico and the United States Virgin Islands (USVI), UK and Bahamas.

4G LTE is the most advanced wireless mobile data network in the world. It is the next generation of mobile communications that allows for superfast download speeds on LTE compatible mobile devices.

LTE stands for 'Long Term Evolution'. It is a radio access technology used to deliver superfast data speeds across a mobile network.

We have 100% coverage Superfast 4G LTE across all three islands. That’s everywhere.

To get Superfast 4G LTE, you'll need a LTE compatible device, an LTE SIM and take a MyPlan 3GB (or more) data Bolt-on.

If you don't already have Superfast 4G LTE (if you have, you'll be able to see 'LTE' on the top left hand side of your screen), you'll need to:

Check your iPhone has software version iOS 7.1 or higher. You can check this in your General Settings > Software update.

Visit one of our stores to upgrade your SIM to a new LTE compatible SIM. It's a simple swap

3G and 4G are earlier mobile data technologies which have slower download and upload speeds. Superfast 4G LTE is built on new infrastructure specifically designed to carry data and as a result provides download speeds up to 4 times faster than earlier technologies.

Got any additional questions? We are happy to help!

Call us

Call 1‑800‑804‑2994 if you're a Flow customer, or to join Flow call 1‑800‑534‑7253.