No. Receiving a Text message is free.

We will install your new Broadband service within our service promise timeline, see details here . Prior to installation we will contact you to arrange a date convenient to you.

Installing the actual service can take up to 3-4 hours. Note: your broadband and phone won't work for a short while, whilst the technician is connecting your service.

Your main telephone socket will be fitted with a new faceplate. This has 2 separate sockets - one for phone (bottom socket) and one for broadband (top socket).

A new modem (if needed) will be plugged directly into your master socket. You'll then just need to plug your new modem into this with one of the included yellow Ethernet cables. The engineer will be able to answer any questions you have. If you experience any issues or have questions with your new service, contact our customer service number 811 which is available 24/7.

Your existing telephone and computer equipment will not need to be replaced.

Note: Free installation includes installation to the first telephone point in your home. If you require the service extended to additional locations/points within your home, you may have your own electrician complete the work or a technician can do so at an hourly rate of $125 Monday through Saturday and $150 on Sundays

Yes, you'll need to make sure that someone can let our technician into your home so they can set up your equipment.

Maybe. If you have an existing internet plan from us, you may already have a modem that can handle the Superfast Broadband speeds. However, some older modems may not be able to handle the new speeds and will need to be replaced, which we’ll do free of charge. We’ll discuss this with you when we call to arrange the installation.

For optimal performance, place the wireless modem in:

  • A central location in your home.
  • As high up as possible such as a shelf or within line of sight of your devices.
  • Avoid areas that may cause interference such as other electrical appliances or wireless devices (cell phones, cordless phones etc).
  • Avoid installing in an enclosed area such as closets.

There are many variables that could impact your speed when connected to the internet through a wireless network. These include the distance from the modem, the type of construction of your home (i.e. solid walls versus sheetrock) and any other electrical or wireless devices that may cause interference.

You will get the most accurate results when you are connected to the internet via a direct cable from your computer to your cable modem. Connections which depend on wireless may vary and don’t always provide accurate results. The best way to test your service is to connect to the internet directly with a cable connected between your computer and the Internet modem. Make sure you disconnect all other devices that are using the Internet for best results.

We have devised a plan for Postpaid customers that provides substantial discounts while you are roaming within the USA, Canada, UK and Bahamas. The base plan costs $19.95 for 1 Month and includes an allowance of 30 minutes, 30 texts and 30MB of data and also allows you to add a roaming data bolt-on. The new plan provides discounts while roaming in mainland Canada, the continental United States, Puerto Rico and the United States Virgin Islands (USVI), UK and Bahamas.

The base plan is the minimum requirement that customers have to purchase to receive the allowance and reduced rates. The plan has an allowance of minutes, texts and data.

Your initial allowance of 30 Mins includes calls to local USA, Canada, U.K. and Bahamas numbers while in those countries, the 30 Text Messages (SMS) are classed as anywhere Text and can be used to send messages to any Mobile operator at no additional charge. The 30MB data is for use while in the USA, Canada, U.K. and Bahamas.

The bundles apply to FLOW customers roaming in mainland Canada, the continental United States, Puerto Rico and the United States Virgin Islands (USVI). MyRoaming covers roaming calls made while in mainland Canada, the continental United States, Puerto Rico and the United States Virgin Islands (USVI) and where the recipient is located in mainland Canada, the continental United States, Puerto Rico and the United States Virgin Islands (USVI).

Got any additional questions? We are happy to help!

Call us

Call 1‑800‑804‑2994 if you're a Flow customer, or to join Flow call 1‑800‑534‑7253.