Rate Changes
Dear Valued Customer,
Please be advised that effective Sunday, September 1, 2019, the residential landline rental rate will increase by $0.99. The new monthly landline rental price will be $19.99.
Kindly note you will receive a reminder message on your bill 2 months before the effective date September 1st.
All convenient bill payments can be made via In-store Kiosks, online banking, the MyFlow App and My Flow desktop portal on discoverflow.ky, or dial 1-800-804-2994 from your Flow phone.
Please be advised that we will be adjusting the rates for some of our residential mobile plans. These adjustments are the first changes to our plan rates for a number of years and are in line with the increased cost of doing business in our Islands. The changes are necessary to enable us to continue to provide you with the independently recognized best network in the Cayman Islands, which is a mission we remain committed to delivering on both today and in the future. The plan rate change will take effect from 26th April 2019, please note that all voice and data tariffs remain unchanged. See below table for our new rates.
Base Plans
| Plan | Price |
|---|---|
| MyPlan Base | $40.95 |
| Mobile Essential | $103.95 |
| Mobile Essential 2 | $103.95 |
| Mobile Plus | $133.95 |
| Mobile Plus 2 | $133.95 |
| Mobile Max | $153.95 |
| Mobile Max 2 | $153.95 |
Share Plans
| Plan | Price |
|---|---|
| MyPlan Base | $14.95 |
| Mobile Essential | $27.50 |
| Mobile Essential 2 | $27.50 |
| Mobile Plus | $27.50 |
| Mobile Plus 2 | $27.50 |
| Mobile Max | $27.50 |
| Mobile Max 2 | $27.50 |
*please note if your plan is not mentioned above: there should not be any impact to your bill. Please contact 811 for further details.
Please be advised that we will be adjusting the rates for some of our business products.
These adjustments are as a result of our continued investment in our network.
It also means building the capacity for future innovative services and products that will further connect communities and transform lives. We remain committed to delivering on this mission as well as providing our customers with the most optimal telecommunications experience.
Fixed-Line Rate Change
Effective August 25th, 2018.
All Business Fixed-Line services will increase by $3 KYD per month.
Broadband Rate Change
Effective August 25th, 2018
As part of our enhanced business features business customers on one of the following legacy or consumer plans below will see a change of $10 additional per month. The enhanced business service gives you continued access to your dedicated account manager as well as 24-hour fault turn around to reduce the impact to your business operation and critical systems.
Should you wish to discuss upgrading to an alternative business plan or a higher bandwidth please contact your Business Account Manager on 949-7800. Many of our new business broadband plans will offer higher speeds at the same rate of the legacy plans.
PLAN NAME |
|---|
Broadband 2 |
Broadband 2 No Contract |
Broadband 5 |
Broadband 5 No Contract |
Internet Starter 1 Year |
Internet Starter 3 Year |
Internet Starter No Contract |
Premier 1 Year |
Premier 2 Year |
Premier 3 Year |
Premier Max 1 Year |
Premier Max 2 Year |
Premier Max 3 Year |
Premier Max B 1 Year |
PLAN NAME |
|---|
Premier Max B 3 Year |
Premier Plus 1 Year |
Premier Plus 2 Year |
Premier Plus 3 Year |
Quantum Family Surfer |
Quantum Power |
Superfast 10 |
Superfast 10 No Contract |
Superfast 15 |
Superfast 15 No Contract |
Superfast 25 |
Superfast 50 |
Superfast 100 |
Superfast 300 |
Please be advised that we will be adjusting the rates for some of our residential products.
These adjustments are as a result of our continued investment in our network to provide LTE mobile technology, high-speed broadband, and sophisticated television services.
It also means building the capacity for future innovative services and products that will further connect communities and transform lives. We remain committed to delivering on this mission as well as providing our customers with the most optimal telecommunications experience.
Below is the pricing on our legacy Broadband plans effective July 1st, 2018:
| Plan | Per month |
|---|---|
| Broadband 2 upgrades to Broadband 4 | $54.99 |
| Broadband 2 No Contract upgrades to Broadband 4 No Contract | $64.99 |
| Broadband 5 upgrades to Superfast 8 | $72.99 |
| Broadband 5 No Contract upgrades to Superfast 8 | $82.99 |
| Superfast 10 | $82.99 |
| LIME Superfast 10 No Contract | $92.99 |
| Superfast 15 | $108.99 |
| LIME Superfast 15 No Contract | $118.99 |
| Superfast 25 | $134.99 |
| Superfast 50 | $154.99 |
| Superfast 100 | $200.00 |
New Broadband plans are available, please visit a Flow store or sign up online to upgrade.
| Plan | Download speed | Per month |
|---|---|---|
| Broadband 4 | 4 Mbps | $54.99 |
| Superfast 8 | 8 Mbps | $72.99 |
| Superfast 10 | 10 Mbsps | $82.99 |
| Superfast 20 | 20 Mbps | $114.99 |
| Superfast 30 | 30 Mbps | $139.99 |
| Superfast 40 | 40 Mbps | $149.99 |
| Superfast 50 | 50 Mbps | $154.99 |
| Superfast 100 | 100 Mbps | $199.00 |
| Superfast 300 | 300 Mbps | $249.00 |
Please be advised that we will be adjusting the rates for some of our residential products. These adjustments are as a result of our continued investment in our network to provide LTE mobile technology, high-speed broadband and sophisticated television services.It also means building the capacity for future innovative services and products that will further connect communities and transform lives. We remain committed to delivering on this mission as well as providing our customers with the most optimal telecommunications experience. Residential Postpaid Mobile out of plan data rate Change takes effect on July 1st, 2018. See Below table for out of plan rates.
Out of plan rates forPostpaid mobile
| Voice calls - Local | Daytime | Evening | Weekend |
|---|---|---|---|
| Calls to Flow numbers | $0.18 | $0.18 | $0.18 |
| Calls to other numbers | $0.38 | $0.38 | $0.38 |
| Voice calls - international | |||
| Calls to Flow Caribbean numbers | $0.18 | $0.18 | $0.18 |
| Calls to USA, Canada, UK & Ireland | $0.38 | $0.35 | $0.28 |
| Calls to rest of the World | $0.68 | $0.53 | $0.43 |
| Other Destinations* | $0.83 | $0.58 | $0.58 |
| Text messaging | |||
| Local | $0.10 per text | $0.10 per text | $0.10 per text |
| International | $0.20 per text | $0.20 per text | $0.20 per text |
| Voicemail | |||
| Calls to retrieve voicemail | free | free | free |
| Data | |||
| Out of plan data rate** | $0.13 per MB | $0.13 per MB | $0.13 per MB |
*Other Destinations: Antarctica, Ascension, Cook Islands, Cuba, Cuba-Guantanamo, Falkland Islands (Malvinas), Solomon Islands, Guinea Bissau, Norfolk Islands, Saint Helena, Sao Tome and Principe, Syrian Arab Republic, Vanuatu (Republic of).
**Excludes MyPlan (contract & no contract) and Mobile Value Plans, which are charged at 0.16 cents per MB.
Go to discoverflow.ky to see details on the latest plans for postpaid mobile. Choose a plan with calling minutes, mobile data and text to suit your needs. Plus roaming options available to stay connected at the best rates when off island.
