MISCELLANEOUS

Informatics Service

PART I (Item 901)

1. Service Description
   1. This arrangement between a specific Customer and C&W, provides International Tollfree and Global Tollfree Services at discounted rates.
   2. Except as set out below, this item is subject to the terms and provisions of Item 402 of this Tariff.
2. Definitions

   "Caribbean Band 2" is Antigua & Barbuda, Bermuda, Bonaire, British Virgin Islands, Curaco, Dominica (Commonwealth of), Grenada, Guadeloupe, Jamaica, Martinique, Montserrat, Puerto Rico, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Virgin Islands.

   "Caribbean Band 3" is Anguilla, Bahamas, Dominican Republic.

   "Caribbean Band 4" is Aruba, Haiti, St. Bartholomue.

3. Terms and Conditions
   1. An initial 12 month contract term applies.
   2. The Customer must use the Informatics Service exclusively for call centre activities and must employ at least 12 persons that make or receive calls for the purpose of conducting call centre activities.
   3. The Service must be for inbound call centers only.
   4. The Customer must not resell, give away, barter or exchange the Informatics Service to any other person.
   5. Rates and Charges are in $U.S.
   6. Usage per month of over 1,000 minutes will be subject to volume discounts ranging from 10% to 25%, depending upon volume.
4. Rates and Charges
   1. International Tollfree
      1. A service charge of $50 will apply per local number change and $100 per ITFS number change per country.

      	Application Fee	Set-up Fee	Minimum Usage Charge(a)
      International Tollfree	-	-	$20

      (a) Monthly fee charge is per Tollfree Number per country activated.

      2. The following Usage Charges apply:

      	Usage Charges – per minute (billing increments 6 seconds; subject to a minimum charge of 18 seconds)
      	Minutes per month
      	0-1000 (Level 1 (0%))	30,000 (Level 2 (10%))	75,000 (Level 3 (15%))	151,000 (Level 4 (20%))	300,000 (Level 5 (23%))	300,000 + (Level 6 (25%))
      Caribbean Band 2	$0.649	$0.584	$0.552	$0.519	$0.50	$0.487
      Caribbean Band 3	$0.799	$0.719	$0.679	$0.639	$0.615	$0.599
      Caribbean Band 4	$1.099	$0.989	$0.934	$0.879	$0.846	$0.824
      Australia	$1.35	$1.215	$1.148	$1.080	$1.040	$1.013
      Austria	$1.275	$1.148	$1.084	$1.02	$0.982	$0.956
      Bermuda	$0.649	$0.584	$0.552	$0.519	$0.50	$0.487
      Brazil	$1.275	$1.148	$1.084	$1.02	$0.982	$0.956
      Canada	$0.392	$0.353	$0.333	$0.314	$0.302	$0.294
      China	$1.35	$1.215	$1.148	$1.080	$1.040	$1.013
      Denmark	$1.275	$1.148	$1.084	$1.02	$0.982	$0.956
      France	$0.702	$0.632	$0.597	$0.562	$0.541	$0.527
      Germany	$0.702	$0.632	$0.597	$0.562	$0.541	$0.527
      Hong Kong	$0.884	$0.796	$0.751	$0.707	$0.681	$0.663
      Indonesia	$1.35	$1.215	$1.148	$1.080	$1.040	$1.013
      Ireland	$0.572	$0.515	$0.486	$0.458	$0.440	$0.429
      Israel	$1.35	$1.215	$1.148	$1.080	$1.040	$1.013
      Italy	$0.806	$0.725	$0.685	$0.645	$0.621	$0.605
      Japan	$1.35	$1.215	$1.148	$1.080	$1.040	$1.013
      Liechtenstein	$1.275	$1.148	$1.084	$1.02	$0.982	$0.956
      Luxembourg	$1.275	$1.148	$1.084	$1.02	$0.982	$0.956
      Mexico	$1.275	$1.148	$1.084	$1.02	$0.982	$0.956
      New Zealand	$1.35	$1.215	$1.148	$1.080	$1.040	$1.013
      Singapore	$1.35	$1.215	$1.148	$1.080	$1.040	$1.013
      South Africa	$1.35	$1.215	$1.148	$1.080	$1.040	$1.013
      South Korea	$1.35	$1.215	$1.148	$1.080	$1.040	$1.013
      Spain	$1.275	$1.148	$1.084	$1.02	$0.982	$0.956
      Switzerland	$0.806	$0.725	$0.685	$0.645	$0.621	$0.605
      Taiwan	$1.35	$1.215	$1.148	$1.080	$1.040	$1.013
      United Kingdom	$0.468	$0.421	$0.398	$0.374	$0.360	$0.351
      USA	$0.392	$0.353	$0.333	$0.314	$0.302	$0.294
      Venezuela	$1.013	$0.912	$0.861	$0.810	$0.780	$0.760
      Rest of Europe	$1.275	$1.148	$1.084	$1.02	$0.982	$0.956
      Central America	$1.200	$1.080	$1.020	$0.960	$0.924	$0.900
      South America	$1.275	$1.148	$1.084	$1.02	$0.982	$0.956
      Rest of World	$1.35	$1.215	$1.148	$1.080	$1.040	$1.013

   2. Global Tollfree
      1. Service Charges:

      	Pricing Element
      Number Assignment	$150.00 per UIFN (paid to the ITU)
      Service Migration in US/Canada	$50.00
      Service Charges	$50 to change a UIFN (+$150 paid to ITU) $50 to change a Caribbean termination number
      Minimum Usage Charges	$20.00 per number per country activated
      Caribbean Usage Rates	See Item 401(4)
      Billing Increments	6 seconds (minimum charge of 18 seconds per call)

      2. Usage Charges
      30,000 (Level 2 (10%))

      	Usage Charges – per minute (billing increments 6 seconds; subject to a minimum charge of 18 seconds)
      	Minutes per month
      		0-1000 (Level 1 (0%))	75,000 (Level 3 (15%))	151,000 (Level 4 (20%))	300,000 (Level 5 (23%))	300,000 + (Level 6 (25%))
      Caribbean Band 2	$0.669	$0.602	$0.569	$0.535	$0.515	$0.502
      Caribbean Band 3	$0.823	$0.741	$0.700	$0.658	$0.634	$0.617
      Caribbean Band 4	$1.132	$1.019	$0.962	$0.906	$0.872	$0.849
      Australia	$1.391	$1.252	$1.182	$1.113	$1.071	$1.043
      Austria	$1.313	$1.182	$1.116	$1.050	$1.011	$0.927
      Canada	$0.404	$0.364	$0.343	$0.323	$0.311	$0.303
      China	$1.391	$1.252	$1.182	$1.113	$1.071	$1.043
      Denmark	$1.313	$1.182	$1.116	$1.050	$1.011	$0.927
      France	$0.723	$0.651	$0.615	$0.578	$0.557	$0.542
      Germany	$0.723	$0.651	$0.615	$0.578	$0.557	$0.542
      Hong Kong	$0.911	$0.820	$0.774	$0.729	$0.701	$0.683
      Indonesia	$1.391	$1.252	$1.182	$1.113	$1.071	$1.043
      Ireland	$1.13	$1.02	$0.96	$0.91	$0.87	$0.85
      Israel	$1.391	$1.252	$1.182	$1.113	$1.071	$1.043
      Italy	$0.830	$0.747	$0.706	$0.664	$0.639	$0.623
      Japan	$1.391	$1.252	$1.182	$1.113	$1.071	$1.043
      Liechtensten	$1.313	$1.182	$1.116	$1.050	$1.011	$0.927
      Luxembourg	$1.313	$1.182	$1.116	$1.050	$1.011	$0.927
      Mexico	$1.313	$1.182	$1.116	$1.050	$1.011	$0.927
      New Zealand	$1.391	$1.252	$1.182	$1.113	$1.071	$1.043
      Singapore	$1.391	$1.252	$1.182	$1.113	$1.071	$1.043
      South Africa	$1.391	$1.252	$1.182	$1.113	$1.071	$1.043
      South Korea	$1.391	$1.252	$1.182	$1.113	$1.071	$1.043
      Spain	$1.313	$1.182	$1.116	$1.050	$1.011	$0.927
      Switzerland	$0.830	$0.747	$0.706	$0.664	$0.639	$0.623
      Taiwan	$1.391	$1.252	$1.182	$1.113	$1.071	$1.043
      United Kingdom	$0.93	$0.83	$0.79	$0.74	$0.71	$0.70
      USA	$0.404	$0.364	$0.343	$0.323	$0.311	$0.303
      Venezuela	$1.043	$0.939	$0.887	$0.834	$0.803	$0.782
      Rest of Europe	$1.313	$1.182	$1.116	$1.050	$1.011	$0.927
      Central America	$1.236	$1.112	$1.051	$0.989	$0.952	$0.927
      South America	$1.313	$1.182	$1.116	$1.050	$1.011	$0.927
      Rest of World	$1.391	$1.252	$1.182	$1.113	$1.071	$1.043

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