Discoverflow | Cayman | Item 202 Public Switched Network Acces Light User Scheme


Light User Scheme

PART B (Item 202)

  1. Service Description
    1. This Item is subject to the terms and provisions of Part A of this Tariff.
    2. Participants in the Light User Scheme ("LUS") shall receive a restricted version of Basic Telecommunications Services, designed to permit access to the PSTN and Emergency Services.
    3. The restricted version of Basic Telecommunications Services under the LUS includes an access component – Telephone Line Rental service; and a usage component - Local Calling, inbound and outbound international direct dialed calls.
    4. The Customer is entitled to one free copy of the Telephone Directory for each Telephone Line rented, as long as C&W has directories in stock.
  2. Definitions

    "Telephone Line Rental" is the rental of a Telephone Line.

  3. Terms and Conditions
    1. A prospective LUS Customer must submit a written request, complete a LUS application form and demonstrate that he or she meets all of the criteria for participation in the LUS.
    2. The following restrictions apply to LUS Customers:
      1. only Residential Customers shall be eligible to participate in the LUS;
      2. each LUS Customer shall be restricted to subscribing to LUS service in their name;
      3. each LUS customer shall be restricted to subscribing to one fixed line service in his or her name, at any address;
      4. LUS Customers shall not be permitted to subscribe to Optional PSTN Services or Bundle Packages;
      5. LUS Customers shall not be permitted to subscribe to Data Services or Internet Services.
    3. The LUS Customer shall pay the Telephone Line Rental charges and Local Call charges set out in sub-item 4.
    4. Each LUS Customer shall receive a rebate on their Account (of up to $3) each month, to be offset against the cost of fixed-to-fixed local Calls incurred during the month. C&W will display the full cost of fixed-to-fixed calls on the LUS Customer's Bill with any amount of the rebate displayed separately.
    5. LUS was effective January 1, 2004.
    6. C&W reserves the right to modify the terms of the LUS after January 1, 2005, subject to Authority approval. C&W shall provide reasonable notice of any changes to the LUS.
    7. Should an LUS Customer cease to meet all the criteria as outlined above, or as modified pursuant to sub-item 202.3(6) C&W shall take reasonable steps to inform the LUS Customer in writing as to when he or she may become ineligible. If the LUS Customer leaves the LUS, he/she shall receive service at the standard rate, applicable from the date that they are so informed.
    8. Reconnection fees are billed, and payable, on the following month's bill.
    9. Maintenance and repair services on C&W-provided equipment and external network, are included in the monthly rental fee.
  4. Rates and Charges
    1. Telephone Line Rental

      The following monthly charges and deposits apply to a LUS Telephone Line. Effective January 1, 2004.

      Deposit(i) Monthly Charge
      Caymanian Residential Customers $200.00 or Direct Debit (ii) $8.00
      Retired Residential Customers $500.00 or Direct Debit (ii) $8.00
      Expatriate Residential Customers $300.00 or Direct Debit + $100.00 (ii) $8.00
      1. Existing Customers who are low risk and have service for one year or more, do not require a deposit for additional lines.
      2. New Customers can opt for charges to be directly debited from their bank accounts (Direct Debit) or pay a deposit.
    2. Installation, Reconnection and Other Charges
      1. The following one-time rates and charges apply.
        Installation Reconnection
        Residential Business and Government $40.00 $10.00

        C&W has filed an application with the ICTA proposing the following rates and charges.

        Installation Reconnection
        Residential and Business Charges $50.00 $30.00
      2. The following charges are applicable for repairs, not covered by the internal Wire Service plan.
        Standard Working Hours(a) After Hours(b) Weekend(c)
        Repair $50.00/hr $75.00/hr $100.00/hr
        1. Monday to Friday, 8:00 a.m. to 4:45 p.m; Friday, 8:15 a.m. to 4:00 p.m.
        2. Monday to Friday, 4:46 p.m. to 7:59 a.m., Friday: 4:01 p.m. to 8:14 a.m.
        3. Saturday, Sunday and Holidays.
  5. Local Call Rates

    The following currently apply to all Local Calls effective 1 November 2003. The charges apply to the Calling Party only.

    Unit Charge Unit Duration
    Residential and Business Customers
    Fixed to Fixed (all locations) $0.09 (first unit(a)) $0.02 (each unit thereafter) 60 seconds
    Fixed to Mobile (all locations) $0.27 per unit 60 seconds
    Data (b) $0.05 60 seconds
    1. includes call set-up.
    2. Data Calls are PSTN dial up calls to an ISP.

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