Updated Monday, 30 March
Dear Valued Customers and Partners,
The below serves as a further update in relation to COVID-19.
The guidelines by the Center of Disease Control and Prevention recommend social distancing. We have taken measures to ensure the safety and health of our employees, customers and community. Please see below for changes in store hours and other methods of contacting us from your home.
Store and Customer Care Hours
All retail stores and our main office are currently closed to customers, following the guidance given by the Cayman Government in response to COVID-19.
Our virtual store is now up and running. Please WhatsApp your local Retail Flow Team on 925.3569 or email us at firstname.lastname@example.org and we will serve you in the comfort of your home.
Bill Payment and Top Up
While our retail stores remain closed during the curfew that is in effect, we recommend the alternative payment and top up methods:
- Make payments to your bill and top up your prepaid accounts via our website by visiting discoverflow.ky
Make payments to your bill and top up your prepaid accounts via our mobile app.
- You can pay your bill via your bank’s online payment portal available on Butterfield, CNB, RBC, Scotia, FCIB and Fidelity.
**Please remember to quote your 12-digit account number
- Cheque drop off locations are now available at our Anderson Square and Galleria retail stores as well as our Customer Care Office at One Technology Square.
- You can reach us by phone using 1-800-804-2994 to pay bills.
Business customers are recommended to use online banking as a preferred method to cheques during the curfew period or to call our business payments hotline 940-3800.
Keeping Cayman Connected-Speed Upgrade
We are committed to keeping Cayman connected and assisting our customers while safety measures are being taken for Covid-19. We understand that many students and professionals are conducting work from home and are relying on their internet connectivity.
If you need a speed upgrade, we ask that you please contact us by sending a message to our team via Whatsapp 925.3569 or email our local Customer Care Team at email@example.com..
As part of our commitment to keep Cayman connected, our technicians are still on the road servicing customers. During the curfew period this is limited to essential services only. They have been provided with the proper sanitary products and their health is at the forefront of our efforts.
We ask that if you are experiencing symptoms of Covid-19 or have been exposed, or there is any other reason our teams safety would be in jeopardy; please let our team know in advance so we are able to look into alternative measures to provide service to you.
Stay Connected on CIGTV FLOW channel 106 to The Premier’s Daily Press Conference
Tune in daily between 2-4pm from your Flow TV to view The Premier’s daily press conference that provide live updates on Covid-19 here in The Cayman Islands.