Dear Valued Customers and Partners,
The below serves as follow up to our communications that we shared with you last week.
The guidelines by the Center of Disease Control and Prevention recommend social distancing. We have taken measures to ensure the safety and health of our employees, customers and community. Please see below for changes in store hours and other methods of contacting us from your home.
Bill Payment and Top Up
As a proactive step to protect customers and employees, we recommend that you consider using the below payment and top up methods:
- Make payments to your bill and top up your prepaid accounts via our website by visiting discoverflow.ky
Make payments to your bill and top up your prepaid accounts via our mobile app.
Please click here to download on Apple App Store Please click here to download on Google Play
- You can pay your bill via your bank’s online payment portal available on Butterfield, CNB, RBC, Scotia, FCIB and FI.
**Please remember to quote your 12-digit account number
Alternatively, you can reach us by phone using 1-800-804-2994 to pay bills.
Read More ...
Dear Valued Customers,
Effective March 31st, 2020, TEN Cricket channel 404 will cease operations worldwide; as a result, the channel will be removed from our A-La-Carte offering. Please note that you will no longer be billed effective April 1st, 2020.
We understand changes to your service can be frustrating, and we apologize for this inconvenience. At Flow we are committed to providing the best viewing experience and we will continue to ensure the continual delivery of programs to you at the greatest value to satisfy your sports entertainment needs.
Thank you for being a valued Flow Customer.
The Flow Team